24 Mar Five Strategic Communications Research Opportunities During the Coronavirus Pandemic Posted at 13:55h in Certus Updates, Insights by Andrew Rugg Tags: coronavirus, formal research, message testing, messaging research, online focus groups, qualitative research Share Print page Andrew Rugg andrew.rugg@certusinsights.com Andrew Rugg is an expert in survey research, media analytics, and qualitative research projects. Before leading the team at Certus, he lead a fully integrated research department at a public relations agency.